AIMERS HARDWARE GUARANTEE

Refund and Returns Policy

Our 100% guarantee: if you’re not completely happy with your Aimers Hardware product, please return the unmarked item in its original packaging within 30 days for a 100% credit or replacement.

Please note: Unless genuinely faulty, clearance items are non-returnable.

Start a Return
Contact Support

PLEASE FOLLOW THIS PROCEDURE FOR ALL RETURNS

To ensure your refund or replacement is processed quickly, please complete these three simple steps.

1. Initiate Return

Call us on 0212650198 or email sales@aimershardware.co.nz with your packing slip or order number.

2. Explain the Case

Explain the situation to our dedicated support team so we can promptly address and resolve your request.

3. Inspect & Notify

Check your hardware goods immediately upon delivery and notify us within 48 hours of any transit damage.
Aimers Hardware Policy

Refunds & Exchanges

Refunds

Once received and inspected, we will notify you of approval/rejection. Approved refunds are processed to your original payment method.

Late or missing refunds

Check bank, then credit card company, then bank again. If still missing, contact accounts@aimershardware.co.nz.

Exchanges

We only replace defective or damaged items.

Sale items

Only regular priced items may be refunded.

RETURNING YOUR ITEMS

Shipping returns

Please review the mailing address and guidelines below to ensure your return package is processed efficiently and safely by our logistics team.
  • Mail to: 7/49 Gray Ave Mangere East, Auckland 2024
  • You are responsible for return shipping costs (non-refundable).
  • Use trackable shipping for expensive items to guarantee arrival.

Need help?

Our accounts team is happy to assist you with any inquiries regarding transit tracking, item arrival confirmation, or store credits.

accounts@aimershardware.co.nz