WARRANTY & ASSURANCE

AIMERS HARDWARE WARRANTY POLICY

Quality you can trust. Our commitment to providing reliable hardware for New Zealand kitchens and cabinetry.

Full Replacement Warranty
0 Years
Premium Grade Steel
0 %
Cycles Tested & Certified
0 k+
WARRANTY PROGRAM

Built to Last, Backed for Life

LIMITED LIFETIME WARRANTY

Our commitment to long-term quality and reliability. Engineered to withstand the demanding requirements of professional builds.

PRODUCT REPLACEMENT

Hassle-free replacement for manufacturing defects. We expedite processing to ensure minimum disruption to your project timelines.

DEDICATED SUPPORT

Expert assistance for all your warranty and product enquiries. Our technical support team is standing by to resolve queries fast.
SINKS warranty

AVENZO STAINLESS STEEL SINKS

Our commitment to commercial-grade durability and premium home styling. Built with elite SS304 grade steel, every AVENZO sink is backed by our comprehensive warranty framework designed to protect your investment for years to come.

Limited 25 Years Warranty

AVENZO warrants its stainless steel sinks to be free from defects in materials and manufacturing craftsmanship under normal residential use. This coverage stays active for as long as the original purchaser owns the home in which the product is installed.
  • Structural integrity and manufacturing defect coverage.
  • Protects against premature puncturing or metal splits.
  • Applies exclusively to original residential installations.
  • Replacement parts or equivalent sink models provided.

Exclusions & Terms

To maintain structural performance, routine care is necessary. This limited warranty is strictly non-transferable and does not extend to damages resulting from improper handling, modifications, or external forces.

  • Damage from abrasive cleaners, steel wool, or harsh chemicals.
  • Improper installation, cabinet modifications, or structural shifts.
  • Normal wear-and-tear scratches, scuffs, or hard-water staining.
  • Usage in commercial settings or outdoor kitchen units.

HOW TO FILE A CLAIM

Need to report an issue? Keep your original invoice, sales receipt, or proof of purchase safe. Contact the authorized AVENZO support desk directly with high-resolution photographs illustrating the structural or surface issue to expedite processing.
ELITE CRAFTSMANSHIP GUARANTEE

GENERAL HARDWARE WARRANTY

Our premium cabinetry hardware is engineered for precision, durability, and lifetime performance. Below is the structured warranty breakdown designed exclusively for trade professionals, architects, and high-end residential builders.

Drawer Systems & Runners

  • 10 mechanical warranty on premium soft-close runners.
  • Rated load capacities ranging from 30kg up to 45kg testing standards.
  • Zero-drift alignment technology certified under high-use cycles.

Designer Handles & Knobs

  • 10-year structural integrity guarantee on solid brass and alloy core ranges.
  • 5-year anti-tarnish protective finish coating warranty.
  • Precision internal thread machining guaranteed for tight flush installs.

Premium Hinges & Plates

  • Lifetime warranty coverage on structural steel hinge mechanisms.
  • Hydraulic soft-close dampening system guaranteed for 5 years.
  • 3D precise adjustability alignment mechanisms remaining true over time.

Elite Storage & Pull-Outs

  • 10-year functional operation warranty on internal rotating & sliding frames.
  • High-resistance coating against rust, grease, and household spills.
  • Seamless motion sync guarantees anti-wobble pantry loading.

EXCLUSIONS & CLAIMS PROCESS

What is Excluded from the General Hardware Warranty?
This warranty does not cover defects caused by incorrect installation (failing to meet our published trade alignment guidelines), exposure to high acidic chemical cleaners, overloading structural components beyond specified weight thresholds, or physical damage from on-site building mishaps.
Registered trade accounts can submit claims instantly via our trade portal. Provide original order number, photographic proof of the mechanism failure, and client installation address. Replacement hardware components are processed and dispatched within 48 hours to minimize client disruption.
Yes, our warranties are fully transferable from the builder/developer to the first homeowner. Upon hand-over, provide the owner with the warranty registration certificate code to activate their permanent coverage profile.
WARRANTY & SUPPORT

NEED TO MAKE A CLAIM OR HAVE QUESTIONS?

Our team is here to help you with any warranty-related enquiries or product support.